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Fixing all the bugs won't solve all the problems – Deming's path of frustration

A program of improvement sets off with enthusiasm, exhortations, revival meetings, posts, pledges. Quality becomes a religion.

They plead, beg, beseech, implore, pray, entreat, supplicate heads of the organizations involved in production and assembly, with taunts, harassment, threads, based on the awful truth that if there be not substantial improvement, and soon, we shall be out of business. Removing bugs greatly improves software quality, but it won’t impact “common cause” issues. The way off of Deming’s Path Of Frustration is to attack system design and implementation issues with the same fervor used to fight bugs.

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