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Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises
Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.
It equips direct-to-consumer enterprises — think pizza shops and electronics vendors — with live, 24/7 customer support sales agents that are uniquely reflective of each business’s brand personality, voice, inventory stock, and value proposition. “A kind of fundamental thesis that the company is that we can create something an experience that is delightful and feels genuine, like a real human conversation,” said Palona co-founder and chief technology officer (CTO) Tim Howes, in an in-person interview with VentureBeat recently. And Howes himself is the co-inventor of the industry-standard, open source Lightweight Directory Access Protocol (LDAP) online data storage system, as well as co-founder of LoudCloud and OpsWare (the latter acquired by HP for $1.65 billion).
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