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Freed says 20,000 clinicians are using its medical AI transcription ‘scribe,’ but competition is rising fast
Rather than chase enterprise contracts with large hospital systems, Freed has focused on small clinics and solo practitioners.
“We want to provide free access to tools our customers have asked for,” Doximity’s chief physician experience officer Amit Phull told Axios, “and they can figure out on their own whether the standard offering — or if they’re paying for something else — stacks up.” The company’s platform layers on hundreds of targeted AI tasks to extract structure, filter out small talk, adjust terminology to medical standards, and match user-specific templates. To address this, Freed is developing an internal benchmarking system to measure note quality and accuracy across 30 distinct criteria — with the goal of creating an industry-wide framework for comparing AI scribes.
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