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Fridge failures: LG says angry owners can't sue, company points to cardboard box
NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
While people like Sunil and Frank were contacting us, the phone was simultaneously ringing off the hook at the office of the lawsuit’s lead lawyer, Azar Mouzari. It’s now asking a federal judge to require individual fridge owners to move their case to arbitration -- in private. “I think that argument fails,” Mouzari said, “Consumers don’t have access to an owner’s manual until after they’ve made the purchase.”
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