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FTC fines online retailer Goat $2M over deceptive ‘Instant’ and ‘Next Day’ orders

The FTC has ordered Goat to pay more than $2 million to consumers over illegal shipping practices.

As for the company’s “Buyer Protection” offering, the FTC notes that Goat made it seem that customers would be given full refunds if they received deficient products. Instead, the agency found that the company rejected many of these return requests, and in cases where it did grant a refund, it mostly only did so partially or with in-store credits. The FTC’s proposed court order requires Goat to pay $2,013,527 to provide refunds to buyers harmed by its illegal shipping practices.

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