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FTC takes action against Uber for deceptive billing and cancellation practices
The Federal Trade Commission filed a lawsuit today against Uber, alleging the rideshare and delivery company charged consumers for its Uber One subscription service without their consent, failed to
The Federal Trade Commission filed a lawsuit today against Uber, alleging the rideshare and delivery company charged consumers for its Uber One subscription service without their consent, failed to deliver promised savings, and made it difficult for users to cancel the service despite its “cancel anytime” promises. The FTC alleges that the company’s deceptive billing and cancellation practices violate the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA), which requires online retailers to clearly disclose the terms of the service they are selling, obtain consumers’ consent before charging them for a service, and provide a simple way to cancel a recurring subscription. The lead attorneys on this matter are Stephanie Liebner, James Doty, and Paul Mezan in the FTC’s Bureau of Consumer Protection.
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