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FTC warns that companies don't disclose how long connected devices will be supported


The US Fair Trade Commission published a paper that found 89 percent of connected devices do not detail how long the item will receive software support.

The US Fair Trade Commission published a paper that found 89 percent of connected devices do not detail how long the item will receive software support. As a secondary test, the researchers conducted basic Google searches for information about support dates and couldn't quickly find answers for 67 percent of the devices. Today's paper from the FTC doesn't advise any action on the topic, but it does highlight a need to set expectations around how and when companies will offer support for their software-driven products.

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