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Getting started with AI agents (part 1): Capturing processes, roles and connections
To get started with AI agents, we must first identify differences between agents and models and define roles and communication requirements.
If it receives any requirements from the contacted down-chains, it checks with other agents to see if they can fulfill them; if not, it sends them up-chain so that they can ask the human user. In an IT scenario, meanwhile, the single-entry point is the customer support rep agent that can handle complex multi-faceted requests such as: “Our network is slow. In the second installment, I will discuss the importance of implementing safeguards when creating multi-agent systems and outline how to build in controls to allow for human intervention and uncertainty checks.
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