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Google Cloud explains how it accidentally deleted a customer account — UniSuper's 647,000 users faced two weeks of downtime because of a Google Cloud bug.
UniSuper's 647,000 users faced two weeks of downtime because of a Google Cloud bug.
This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period. Advertisement During its many downtime updates, UniSuper indicated it did not have access to Google Cloud backups and had to dig into a third-party (presumably less up-to-date) store to get back up and running. These backups have minimized data loss, and significantly improved the ability of UniSuper and Google Cloud to complete the restoration."
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