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Google Gemini chatbots are coming to a customer service interaction near you

At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with.

IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes.

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