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Google is testing a feature that holds customer service calls for you until a human representative arrives | No more holding on the line for a live human representative
Users enrolled in Google's Search Labs can now try an experimental function that automatically calls a customer service number and notifies them when a human representative is...
Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, sometimes for over an hour, before speaking to a live person. Users enrolled in Google's Search Labs can now try an experimental function that automatically calls a customer service number and notifies them when a human representative is on the line. However, Talk to a Representative can potentially reach far more users because it supports all phones and doesn't require starting a call until a human customer service assistant is on the line.
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