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Google offers non-Pixel owners a way to avoid waiting on hold with latest test
Reach a human without waiting on hold.
Google is testing a new “Talk to a Live Representative” feature that allows the company’s software to call a business on your behalf, navigate through its phone tree, wait on hold, and then notify you when there’s a real human being available for you to speak to. As 9to5Goo gle notes, the feature sounds a lot like the Pixel’s “Hold for Me,” but with a couple of key advantages. Supported businesses include a selection of US airlines, telcos, retailers, insurance, and other service companies.
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