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Google tests a feature that calls businesses on your behalf and holds until an agent is available
Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.
The new feature, called “Talk to a Live Rep,” would get rid of the need for users to wait countless minutes, and sometimes hours, listening to hold music trying to get connected to a customer service agent. With Talk to a Live Rep, Google’s systems will navigate the phone tree for you and then call you back when a customer service agent is available. Talk to a Live Rep proactively calls the business on your behalf, getting rid of the need for you to enable the whole process yourself.
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