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Hackers Are Turning Tech Support Into a Threat
Hackers have stolen hundreds of millions of dollars from cryptocurrency holders and disrupted major retailers by targeting outsourced call centers used by American corporations to reduce costs, WSJ reported Thursday. The attackers exploit low-paid call center workers through bribes and social engine...
Hackers have stolen hundreds of millions of dollars from cryptocurrency holders and disrupted major retailers by targeting outsourced call centers used by American corporations to reduce costs, WSJ reported Thursday. Retail attacks targeted Marks & Spencer and Harrods with hackers impersonating corporate executives to pressure tech support workers into providing network access. Call center employees typically possess sensitive customer information including account balances and recent transactions that criminals use to masquerade as legitimate company representatives.
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