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Here's how Sonos hopes to win back your trust after its app debacle

Sonos has laid out a string of commitments it's making in a bid to win back customers' trust after the botched rollout of an app redesign.

There were missteps, and we first went deep to understand how we got here, and then moved to convert those learnings into action,” Sonos CEO Patrick Spence said in a statement. There are two pillars that Sonos’ latest plan is based on: tackling the core causes of the app’s problems (it wasn’t fully ready and lacked critical features) and winning back users’ trust. Sonos also notes that, unless it's able to rebuild trust with users and improve "the quality of the app experience," none of its executive leadership team members will receive an annual bonus for the fiscal year that commenced today.

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