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Hertz AI Scanner Charges $350 for Tiny 'Dings' on Rental and This Is Going Off the Rails


More Hertz customers are learning that if you rent from a lot with an AI scanner, chances are it'll charge you for the tiniest things.

Furthermore, we’ve heard that contacting a human agent at the company to discuss or contest the charges is very difficult, and not possible within the web portal where customers can view and pay for damages. When I wrote my previous story on the subject, there were multiple comments from readers saying that the quick determination of damage, the presentation of visual evidence, and the ease of payment were fair to them and removed some of the opacity that rental car companies might engage in during a return, leading to a time-consuming dispute. Backed by a decade of covering cars and consumer tech, Adam Ismail is a Senior Editor at The Drive, focused on curating and producing the site’s slate of daily stories.

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