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Hire People Who Care

A simple formula for success

I wrote this memo to the company more than a year ago before a period where we grew the team significantly (from roughly 75 to 150), and I wanted to share it with the broader community because I don’t think people do this enough. It makes it much easier to recruit raw numbers, but what often is missed is that the ROI of the hires drops dramatically. Before you know it, the majority of the company begins to resemble a university: there’s a constant churn of smart but uninvolved people who stay for a few years, and never dive deep enough to do meaningful work.

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