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How a Customer Got Trapped in Ambetter's Ghost Network
Ravi Coutinho bought a health insurance plan thinking it would deliver on its promise of access to mental health providers. But even after 21 phone calls and multiple hospitalizations, no one could find him a therapist.
Ravi with a golf tournament trophy and playing a course in ScotlandWhen all else had failed, he and his therapist had discussed a radical move — relocating to the city where he’d spent his final years of high school. In a federal lawsuit filed in Illinois that same year, Ambetter customers alleged that Centene companies “ intentionally and knowingly misrepresented ” the number of in-network providers by publishing inaccurate directories. Barbara was used to supporting Ravi from afar, ordering him healthy delivery dinners, reminding him to drink enough water and urging him to call crisis hotlines amid panic attacks.
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