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How a software glitch and a centuries-old British company ruined lives


After a piece of software incorrectly showed that money had gone missing, a trusted, centuries-old British government corporation used its financial and legal might to convict and bankrupt hundreds of people who ran its branches. Some were left so distressed they took their own lives.

After a piece of software incorrectly showed that money had gone missing, a trusted, centuries-old British government corporation used its financial and legal might to convict and bankrupt hundreds of people who ran its branches. The scandal has been the subject of legal cases and UK media reports for years, but only since last week’s broadcast of a TV drama spotlighting its brutal human toll have public awareness and outrage skyrocketed. But the United Kingdom’s political and legal establishment has still to answer some vital questions, including who knew what and when; which individuals — if any — should be held criminally culpable; and the extent to which Fujitsu, a companyworth $30 billion that is still a major supplier to the UK government, should be on the hook to pay compensation to victims.

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