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How AI agents can generate $450 billion by 2028 - and what stands in the way

Through revenue growth and cost savings, agentic AI is a $450 million opportunity, according to a Capgemini​ report. However, trust in fully autonomous AI agents is declining.

The new report from Capgemini Research Institute reveals insights from a survey of 1,500 senior executives across 14 countries on the emergence of AI agents as a transformative force in business. Here is Capgemini's definition: "AI agents are programs/platforms/software that are connected to the business environment with a defined boundary, make decisions autonomously, and act to achieve specific goals with or without human intervention. Industries noted in the Capgemini report include automotive, financial services, life sciences, telecom, and retail -- with specific company examples and use cases.

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