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How AI chatbots keep you chatting
As AI chatbots grow into large-scale businesses, companies may use engagement optimization techniques even at the expense of user well-being.
For example, Meta’s researchers found in 2020 that Instagram made teenage girls feel worse about their bodies, yet the company downplayed the findings internally and in public. OpenAI said in its own blog post that it may have over-indexed on “ thumbs-up and thumbs-down data ” from users in ChatGPT to inform its AI chatbot’s behavior, and didn’t have sufficient evaluations to measure sycophancy. Optimizing AI chatbots for user engagement — intentional or not — could have devastating consequences for mental health, according to Dr. Nina Vasan, a clinical assistant professor of psychiatry at Stanford University.
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