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How Airline Lobbyists Just Got Humiliated
After years of bad service and cancelations, finally airlines got pushed back. Secretary Pete Buttigieg and President Joe Biden imposed new rules on the industry. And got Congress to go along.
Whether it’s an automated phone tree to deal with some customer service problem, a junk fee attached to a hotel stay, or not knowing whether and how much you’ll be billed for a hospital visit, life is increasingly scary and full of weird negative surprises in commerce. It’s so bad that there’s a consulting firm in the industry called IdeaWorks- whose slogan is ‘Building Revenue Through Innovation’ - that sends out regular press releases cheering the amount of airline junk fees they help invent. During the height of Covid, Trump’s Secretary of Transportation, Elaine Chao, along with her deputy and former airline lawyer Stephen Bradbury, paved the way for a miserable flying experience by making it harder for the DOT to propose consumer protection rules.
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