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How Algorithms Keep Workers Under Their Control
More than ever, even highly skilled workers find themselves being evaluated, rewarded, and punished by opaque algorithms. A new book, Inside the Invisible Cage, investigates.
Inside the Invisible Cage examines how organizations’ use of algorithms is reconfiguring our understanding of control for Tyra and millions of other high-skilled workers who use online labor market platforms (e.g., Upwork, TopCoder, Gigster) to find their work. Organizations, for example, can use online labor platforms to hire high-skilled workers, such as software engineers, graphic designers, data scientists, engineers, architects, and even lawyers and doctors, from around the world to complete primarily unstructured, knowledge-intensive projects. Platforms maintain the invisible cage by leveraging the weak institutional oversight and regulations that govern their activities to cultivate and harness power and information asymmetries through concealed data collection, processing, and experimentation.
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