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How America traded systematic improvement for quick wins–and lost both
It's not about finding middle ground between transformation and bureaucracy or punching left or right in favor of "moderates"—it's about recommitting to the idea of systematic improvement and quality
When Gore's NPR team began their work, they faced a choice: build on Clinton's successful experience with systematic improvement or embrace the corporate transformation practices then sweeping American business. In the 1950s, federal management development meant two-week residential training programs where supervisors learned detailed process analysis methods, statistical thinking, and systematic improvement techniques. The NPR's fundamental error was abandoning proven systematic improvement methods in favor of politically expedient cost-cutting that aimed to appease fiscal hawks and frankly bad faith actors, something that we seem to refuse to learn from.
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