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How an 'Unprecedented' Google Cloud Event Wiped Out a Major Customer's Account


Ars Technica looks at what happened after Google's answer to Amazon's cloud service "accidentally deleted a giant customer account for no reason..." "[A]ccording to UniSuper's incident log, downtime started May 2, and a full restoration of services didn't happen until May 15." UniSuper, an Austr...

Ars Technica looks at what happened after Google's answer to Amazon's cloud service "accidentally deleted a giant customer account for no reason...""[A]ccording to UniSuper's incident log, downtime started May 2, and a full restoration of services didn't happen until May 15." UniSuper, an Australian pension fund that manages $135 billion worth of funds and has 647,000 members, had its entire account wiped out at Google Cloud, including all its backups that were stored on the service... UniSuper's website is now full of must-read admin nightmare fuel about how this all happened. The second must-read document in this whole saga is the outage update page, which contains 12 statements as the cloud devs worked through this catastrophe.

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