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How an AI granny is combating phone scams
British mobile phone company O2 has unveiled an “AI granny” called Daisy who is helping combat fraud by wasting scammers’ time with long phone calls.
“With scammers operating fulltime call centres specifically to target Brits, we’re urging everyone to remain vigilant,” commented Murray Mackenzie, Virgin Media O2’s director of fraud. “Whilst anyone can be a victim of a scam, criminal fraud gangs often target the elderly so we leaned into scammers’ own biases to create an AI granny based on a real relative of a VCCP employee,” the agency said in a separate statement. “Over the course of many hours of scam calls she’s told meandering stories of her family, talked at length about her passion for knitting and provided false personal information including made-up bank details.”
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