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How Asus claims it’s overhauling customer support after Gamers Nexus investigation
And Asus will finally address the Ally’s microSD card reader.
ASUS now has a new inbox called “ executivecare@asus.com ” that they have created specifically to re-process prior RMAs that customers feel were unfairly classified, were misclassified, or charged for a service that should be free After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally, ASUS will be posting a formal statement next week about the defect, resulting from this series “[W]e already have devices in their RMA centers under pseudonyms and plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements,” writes editor-in-chief Steve Burke.
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