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How big U.S. bank BNY manages armies of AI agents
As investment bank BNY plans to upgrade its AI tool Eliza, it's looking forward to creating smart recommendation AI agents.
Pattanaik added that its agents have reduced the number of people many of its client-facing employees must speak to in order to determine a good recommendation for customers. Pattanaik said Eliza is already providing a blueprint for how BNY can move forward with AI agents and offer users more advanced, intelligent service. This is the direction we are going towards as we build 2.0, because a lot of things have to be set up in terms of the risk guardrails, the explainability, the transparency, the linkages and so forth, before we become completely autonomous.”
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