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How customer service AI startup Neuron7 convinced Keith Block to invest
Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million series B round led by Keith Block and his year-and-half-old AI customer service startup Neuron7 just closed an oversubscribed $44 million series B round thanks to some impressive customer adoption rates.
Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital. But unlike the hoards of ChatGPT customer chatbot startups, or those doing natural language searches of manuals, Neuron7 is aimed at complex service and repair operations. He departed Salesforce in early 2020 (as most of Benioff’s second-in-command heir apparents seem to leave), and resurfaced in April 2023 as a founder of a new $400 million VC fund, along with co-founders Burke Norton and Chris Lytle.
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