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How I do support and community
I could see myself running a hotel. A little world where the architecture is otherworldly. And of course, the service is impeccable – because nothing matters more in any business than how customers are treated.
If you’re not beholden to short-sighted investors, and you’re willing to consider the unmeasurable, and act long-term, then support becomes an opportunity to grow a community which changes the relationship between creator and customer from 1:many to many:many. TypeProsConsEmailEveryone knows email, easy to startConversations are 1:1 and can’t be shared, hard to keep track ofChat (Discord) 1:many conversations encourage community and faster responsesRequires a Discord account, old posts are washed away by new onesForum (Discourse)Everything is public, Topics are easier to organize work around, Slower paceFunctional nature isn’t the best for casual community discussionsMaking contact easy is just the start of a long road. But I hand-type it anyways with slight variations to evoke the friendly feeling of being greeted when you walk into a shop or bar – and to show that I, and the other active people here, are listening and want to hear what you have to say.
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