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How Kaiser Permanente is using gen AI to ‘paradoxically’ make care more human again
Kaiser Permanente is using advanced alert monitoring, scribe technology and other tools to improve patient and provider experiences.
For Kaiser Permanente — which has 250,000 employees, 40 hospitals and 618 medical facilities — that core mission is “pretty simple”: Delivering safe, high-quality care that is also affordable. To help slow down that hamster wheel, Kaiser Permanente’s scribe technology generates a first draft of a clinical note based on a recording of a patient encounter that they consent to upon visiting the office, which the doctor can later review. Yang pointed out that when people hear the words “governance” and “guardrails,” their initial reaction is “bureaucracy, red tape, molasses, you’re gonna slow everything down.”
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