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How Narvar is using AI and data to enhance post-purchase customer experiences
How Narvar's new tech is using AI to harness the power of 42 billion consumer interactions a year to improve retail operations.
“We’re not just solving problems; we’re transforming what has traditionally been a cost center into a strategic advantage for retailers,” Anisa Kumar, Narvar’s CEO, told VentureBeat in an exclusive interview. To date, Boston Proper has used Narvar’s Engage solution to proactively notify consumers about the delivery of their orders and potential exceptions to improve visibility and customer experience. “Since integrating Narvar Assist, customer contacts and costs have decreased due to its enhanced user interface and streamlined intelligent processes,” said Judd.
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