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How small claims court became Meta's customer service hotline
Frustrated Facebook and Instagram users are heading to small claims court in a last-ditch attempt to get help from Meta.
Those may be extraordinary lengths to regain a digital profile with no relation to its owner's livelihood, Palena is one of a growing number of frustrated users of Meta's services who, unable to get help from an actual human through normal channels of recourse, are using the court system instead. While it may seem surprising that Meta would give these small claims cases so much attention, Zucker, the Cal State Northridge professor, says that big companies have their own reasons for wanting to avoid court. But we also know that bad actors, including scammers, target people across the internet and constantly adapt to evade detection by social media platforms like ours, email and telecom providers, banks and others.
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