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How to delegate effectively as your responsibility grows

I’m gearing up, like some kind of power washer, to spray new productized services into our operations group so they can SOP those services at scale.  And because I’m doing that, this seemed like a good moment to draw on my experience, both in leadership roles and as a management consultant, and lay out a…

If every variance in food type, amount, age, and room temperature resulted in you communicating to them that they couldn’t operate the microwave without your guidance, they would develop a sense of learned helplessness. But what makes matters worse is that you can only preside over this for so long before the faith of your reports, especially talented ones, stops being “good.” Eventually you will also find that people maliciously comply with your inherently flawed, detailed instructions on how to do everything. It’s easy to think, especially if you’ve enjoyed a successful run as an IC that led to promotion, you owe your leadership role to having unlocked optimal task execution.

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