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How to get stuff repaired when the manufacturer don't wanna: take 'em to court


A few weeks ago I was roasting some pumpkin for a delicious soup and towards the end of the cooking time the fan on the oven started into overdrive, making a lot of noise then it started beeping...

There's a small filing fee: in this case it was $58, which is still a lot less than Electrolux wanted to charge just to tell me what the problem was. Remember, this could have all been resolved by them applying Australian Consumer Law when you first asked, so keep that clock ticking, it keeps things moving. Next day the message is back, and Dylan drops me a note asking me to remove the NCAT booking.

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