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How to Prepare Employees for the Rise of AI Chatbots
AI improves customer experiences and offers savings to organizations, but human employees must confidently work to optimize these results.
As with any digital transformation, embracing new technologies begins with accurately assessing their benefits and aligning features and advantages with business objectives before communicating, implementing, and managing deployment. Organizations can implement upskilling programs tailored to their workforce’s needs, including online courses, workshops, and hands-on projects involving AI applications relevant to their roles. To embrace and harness AI, and in this case, AI-powered chatbots, a strategy that begins with answering key questions and communicating the transition before focusing on an ongoing culture of learning and development is vital.
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