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How to Stop Hertz's AI Rental Car Damage Scanners From Screwing You
Rental car agencies like Hertz are using AI scanners in increasing numbers, charging customers big fees for barely noticeable damage, but tech can help protect you.
Hertz and other rental car companies that use it may also adjust how they incorporate AI scanning going forward in light of these recent stories, so this topic is certainly evolving in real time. You could take a video (and, at minimum, you probably should, no matter who you’re renting from), but today, developers have actually built scanning apps that leverage machine learning of their own to identify and validate differences in before-and-after photos. Backed by a decade of covering cars and consumer tech, Adam Ismail is a Senior Editor at The Drive, focused on curating and producing the site’s slate of daily stories.
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