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How to troubleshoot a Windows PC that won’t boot


Get a problematic Windows 11 PC to boot.

First up is where your computer appears to start up as normal and gets past the basic system checks (usually displaying the motherboard or manufacturer logo on the screen) but then won’t load Windows. If you’re getting no joy from WinRE, head to the BIOS (Basic Input/Output System) screen, now called the UEFI (Unified Extensible Firmware Interface) on newer computers. If WinRE isn’t offering you these options, you can borrow a Windows PC from a friend or family member and create a USB drive or DVD you can install the operating system from.

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