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How United Airlines uses AI to make flying the friendly skies a bit easier
United has bet heavily on the cloud and is now looking how to optimize its cloud usage.
Meanwhile, in offices around the world, dispatchers are looking at this real-time data to ensure that the crew can still legally fly the plane without running afoul with FAA regulations. One story I regularly hear about AI/ML in large enterprises is that ChatGPT didn’t necessarily change how the technologists thought about it, but that it suddenly became a boardroom discussion. A few years ago, United started focusing on its Net Promotor score and asked pilots to make announcements about delays while standing at the front of the cabin, for example.
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