Get the latest tech news
How Will AI Impact Call Center Jobs in India?
How AI will reshape the future of work? The Washington Post looks at India's $280 billion call-center and "business process outsourcing" industry, which employs over 3 million people. 2023 saw the arrival of a real-time "accent-altering software" — now used by at least 42,000 call center a...
Within a year, there will only be a "minimal" need for call centers, K Krithivasan, CEO of Indian IT company Tata Consultancy Services, recently told the Financial Times. Teleperformance, along with hundreds of other companies, has hired thousands of data annotators in India — many of them women in small towns and rural areas — to label training images and videos for AI systems. The article also notes that while Indian universities produce over a million engineering graduates each year, "placement rates are falling at leading IT firms; salaries have stagnated."
Or read this on Slashdot
