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HP Escapes Customer Payouts in Printer-Bricking Lawsuit Settlement

A United States District Court judge has approved a settlement between HP and customers who sued the company for firmware updates that prevented printers from working with non-HP ink cartridges. The class-action lawsuit, filed in December 2020, alleged HP "wrongfully compels users" to buy only HP ...

A United States District Court judge has approved a settlement between HP and customers who sued the company for firmware updates that prevented printers from working with non-HP ink cartridges.The class-action lawsuit, filed in December 2020, alleged HP "wrongfully compels users" to buy only HP ink by issuing updates that block competitors' cartridges. HP has agreed to allow users of specific printer models impacted by the November 2020 update to decline firmware updates containing "Dynamic Security" features -- HP's term for technology that blocks cartridges using non-HP chips. HP has previously paid millions in similar cases in Europe, Australia, and California related to printer bricking.

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