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Humanoid Robots in Hotels Stir Curiosity and Concern as Global Use Expands


Hotels around the world are increasingly embracing humanoid robots at check-in desks, lobby information points, and even for room service, but the trend is raising eyebrows among guests, researchers and hoteliers alike. Last week, a [...]

A viral TikTok video at Tokyo’s Henn‑na Hotel reflects the classic "uncanny valley" phenomenon, where lifelike machines produce a sense of unease, rather than delight.By Orit-Naomi, HTN staff writer - 7.6.2025 Hotels around the world are increasingly embracing humanoid robots at check-in desks, lobby information points, and even for room service, but the trend is raising eyebrows among guests, researchers and hoteliers alike. In many properties, housekeeping tasks are now scheduled via AI-driven work order platforms, predictive maintenance prevents broken door locks before guests arrive, and dynamic pricing engines optimize revenue.

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