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Humans provide necessary ‘checks and balances’ for AI, says Lattice CEO
Of all the words in the dictionary, Sarah Franklin says “balance” is perhaps her favorite – especially when it comes to companies embracing AI. Franklin
Both on stage at SXSW London and in conversation with TechCrunch, she spoke a lot about balance — the opportunities in finding it, and the risks of not having it during this AI revolution. Although some companies are touting AI as a way to replace massive numbers of workers, some tech leaders are speaking more openly about the importance of striking a balance at their companies: retaining human employees while augmenting them with AI assistants and “agents.” At SXSW London, Franklin said that looking to fully replace human workers might seem like a good idea in the short term for cost-saving reasons, but such a move might not actually be attractive to customers. In an interview with TechCrunch after her SXSW appearance, Franklin said Lattice has built an AI HR agent that gives proactive insights and assists employees in one-on-one meetings.
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