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IBM laid off 8,000 employees to replace them with AI, but what they didn't expect was having to rehire as many due to AI.
In 2023, IBM made its mark by announcing the redundancy of almost 8,000 employees, mainly in human resources, to automate these functions using artificial intelligence. But against all odds, this strategy led to a wave of new hires... again because of AI. AI upsets the employment balance at IBM In…
Arvind Krishna, IBM’s CEO, explained it to the Wall Street Journal, “While we’ve done a tremendous amount of work to leverage AI, our total employment has actually increased because it’s allowed us to invest more in other areas.” IBM has massively recruited software engineers, sales people and marketing specialists, professions where creativity, critical thinking and human interaction are irreplaceable by machines. Other companies, such as Duolingo and certain customer service platforms, have also tried to massively replace their staff with chatbots, sometimes with mixed results, forcing them to rehire specialists to compensate for the limits of automation.
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