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In 2 years, half of all service calls will be resolved by AI - survey
Service pros agree: AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.
However, companies that've integrated their service channel data in one unified platform are 1.4x more likely to call their AI implementation very successful compared to those with siloed systems. In this report, service leaders cite security concerns as their top challenge while implementing AI, and over half say it's delayed or limited these initiatives. Organizations that integrate service channel data in one unified platform are 1.4x more likely to call their AI implementations very successful compared to those with siloed systems.
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