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Indiegogo introduces its new guaranteed shipping program

Indiegogo introduces its guaranteed shipping program for selected campaigns that qualify. Buyers get their money back if orders don't ship on time.

The program is a step up from the “Trust-Proven” badge from two years ago, which indicates consistent fulfillment, positive backer ratings and proof of exemplary campaign management. According to Indiegogo’s Shipping Guarantee Program FAQ page, a campaign must be vetted by the platform’s Trust & Safety team to qualify. So, don’t complain if you simply forgot to fill out your shipping information — you’ll be on your own unless customer service helps you.

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