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Inside the Transport for London cyberattack

A special edition of London Centric looking at what's gone wrong at Transport for London — and whether the disaster recovery is as positive as they say.

Earlier this month Andy Lord, the boss of Transport for London, sat down at a scheduled board meeting and praised his organisation’s response to a “highly sophisticated” cyberattack, which began with reports of “suspicious activity” on Sunday 1st September. London Centric reader Tom Adams, who subscribes to the service for his work commute, said he was wrongly charged substantial penalty fares, locked out of his account, and eventually gave up and switched to private sector rival Lime for his daily journey. The total cost of dealing with the cyberattack and making up for lost revenue is expected to hit tens of millions of pounds, according to staff at TfL, who say it has hurt morale and slowed the rollout of improvements to the transport system at a time when money was already tight.

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