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Inside Zoom’s AI evolution: From basic meeting tools to agentic productivity platform powered by LLMs and SLMs
Zoom's CTO explains how the web conferencing vendor’s technology has evolved and expanded into agentic AI capabilities.
The evolved AI Companion can now execute multi-step actions on behalf of users, orchestrating tasks like scheduling meetings, generating video clips and creating documents. Agentic skills: Calendar management, clip generation, advanced writing assistance; Task management: Automatic detection of action items from meetings and chats; Meeting enhancements: AI-powered agendas, live notes and voice recording; Document creation: Advanced references and automatic data table generation in Zoom Docs; Virtual agents: Self-service capabilities for customer service with both chat and voice support; Industry solutions: Specialized tools for frontline workers, healthcare professionals and educators; Zoom Drive: New central repository for meeting assets and productivity documents; Custom avatars: AI-generated video avatars for creating presentation clips. Additionally, the federated AI approach combining SLMs and LLMs presents an architecture worth studying — potentially offering better economics while maintaining quality.
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