Get the latest tech news
InvGate’s AI Hub automatically generates knowledge articles from IT incidents
InvGen uses both Microsoft's Azure OpenAI cloud service and local versions of open source models such as Meta's Llama 2.
Yet the process of creating such knowledge base articles has traditionally been a painstaking and surprisingly antiquated one — tapping writers internally or externally with some degree of experience or expertise in translating technical subject matter into digestible directions. The 16-year-old Buenos Aires-based company recently announced the launch of its new AI Hub, a tool powered by leading large language modes (LLMs) (chosen with user input) that automatically turns incident response conversations between an enterprise’s IT support staff and employees or customers into knowledge base entries. Moreover, InvGen uses both Microsoft’s Azure OpenAI cloud service and local versions of open source models such as Meta’s Llama 2 running on its own servers to provide the LLM backend powering the automatic knowledge base generation of the AI Hub.
Or read this on Venture Beat
