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Is AI the answer for better government services?
Governments are experimenting with AI chatbots that can give help and advice.
Those early chatbots "tended to be simpler, with limited conversational abilities," says Colin van Noordt, a researcher on the use of AI in government, and based in the Netherlands. Generative AI is sophisticated enough to give human-like responses, and if trained on enough quality data, in theory it could deal with all sorts of questions about government services. Portugal released the Justice Practical Guide in 2023, a chatbot devised to answer basic questions on simple subjects such as marriage and divorce.
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